can we all just agree that, if your company has kind of erratic service, basing your tech support in canada is a good idea?

because yeah, it is a bummer when your internet just sort of doesn't work and you can't really figure out why, and you employ all the tricks in your formidable trouble-shooting arsenal (restart compy 3000, quit firefox, try silly old safari, unplug the modem and the router, turn airport off and then on again, try to use another network that isn't password protected), and you have to end up calling tech support and they're extremely polite and friendly but not very helpful...but somehow it's less awful when they have funny canadian accents and speech patterns, and they talk aboot your problem with you and say the word "adhered," which you and everyone you know always pronounced "ad-HERE-d" as "a-DEAR-d."

but even the canadians aren't enough sometimes, and i'm glad it's fixed. even though i had to get up early for it.

oh! and i have things to tell you...